Frequently Asked Questions

How long do the filters last?
When do I change the filter?
My water is not very alkaline what do I do?

How much should I drink?
Can I have Cerra Water with medication, vitamins or supplements?
Why is the Cerra Pitcher more expensive than other Alkaline Pitchers?
Why isn't Cerra found in major retail chains?
How do I use the discount coupon for your site?
What forms of payment do you take?
Is my transaction secure?
Can I place my order over the phone?
Iíve entered all my information correctly and the payment processor keeps bouncing me back to the payment page. What is going on?
What is your return policy?

 

How long do the filters last?

This depends upon source water. The cleaner the water (low TDS) the longer the filter will last. With poor water it water it will last a minimum of 250 liters, between 2-3 months, but with pre-filtered or very clean water it will last up 750 liters. This is generally between 3 - 6 months.

When do I change the filter?

The indications that Cerra cartridge need to be replaced are:

  • pH drops to less than 8. This means the anti-oxidant levels and the micro-clustering effect has also dropped.
  • The water is running thru the filter very slowly despite activation.
  • The taste of the water changes.

My water is not very alkaline what do I do?

There are 3 reasons why your alkalinity might not be as high as it should be. 1. Cartridge has not been activated 2. The water is channeling in the cartridge† 3.† The cartridge is leaking.

††††††††††† Activating the cartridge

  • You need to activate the cartridge by soaking it under water for 15-20 minutes and then running about 2 pitchers of water through the pitcher. If the Cerra-Ceramics are not soaked and wet they will not work.

††††††††††† Water channeling in the cartridge

  • The water may be bypassing all the Cerra-Ceramics. This can happen when the water takes the same path every time or all the media settle to one side inside the cartridge and the water going around it. To fix this shake the cartridge a few times and squeeze the sizes a little, this should redistribute the media and get the cartridge working again.

††††††††††† Stopping the cartridge from leaking

  • When looking at the cartridge sitting inside the pitcher you may notice drips of water running down the sides.† With any water pitcher the cartridge never has a 100% fit but with our clear insert you can see if water is leaking. To fix this problem the cartridge needs to be sealed, please follow the easy steps below to do this.
1. Put the cartridge in securely and fill the top reservoir up with water and identify where the drips are coming. water leaking down side of cartridge
2. With water still in the reservoir stick your hand it and press your fingers on the edges where you see the drips. You may have to rotate the cartridge also but keep pressing your fingers down on the edges of the cartridge until all the drips stop. pushing edges of cartridge
3. Once we remove our hand we can see all the drips have stopped. Now without moving or tipping the cartridge leave it overnight to settle and seal. In the morning the cartridge will be securely fastened in place. non leaking cartridge

 

 

How much should I drink?

If you are new to alkaline water you should start out drinking alkaline water slowly with only a few glasses per day as to not trigger a de-tox. After that you should drink half you body weight in ounces

Can I have Cerra Water with medication, vitamins or supplements?

You can have Cerra Water with vitamins and supplements.
Do not take Cerra Water directly with medication as it will increase the amount you absorb. You may have Cerra Water 15 minutes before or 15 minutes after taking your medication. †

Why is the Cerra Pitcher more expensive than other Alkaline Pitchers?

The Cerra Pitcher is made of only high quality materials. Other cheaper alkaline pitchers are sold cheaper because they are made of low quality materials from China which is many cases are unsafe and toxic. †If we could price the Cerra Pitcher at the same price as these other alkaline pitchers from China we would but we cannot due to the higher cost of safe quality materials.

Why isn't Cerra found in major retail chains?

Major retail chains are unable to educate consumers of the quality of the Cerra Pitcher. When sitting side by side on a shelf next to a $59 knock off alkaline pitcher they look identical. They will sell whatever consumers will buy and most consumers just want the lowest price possible.
Instead Cerra Pitchers are carried by specialty health stores and distributors who only want to carry high quality products as they care about their customers and want them to take home a product which will improve their health.

 


How do I use the discount coupon for your site?

You must first make a customer profile by clicking "log in" at the top right of the screen. After you have created a customer profile and are checking out enter your code like in the picture below.

apply cerra water discount coupon

What forms of payment do you take?

We take Visa, Mastercard, Paypal and Check or Money Orders.


Is my transaction secure?

Yes all transaction are processed over a secure SSL connection.


Can I place my order over the phone?

We would prefer that you place your order over the internet as our phone lines can be extremely busy. Your order will not be processed any faster if you phone it in.


Iíve entered all my information correctly and the payment processor keeps bouncing me back to the payment page. What is going on?

a) You may have entered your credit card information or your billing information incorrectly. Make sure the billing information matches the address your credit card is linked to.
b) The issuing bank of the credit card has declined the transaction. You can either call your bank and get the transaction approved, or you can make a paypal account and pay through paypal. Why does this happen? The transaction is unfamiliar to the issuing bank and out of your normal buying pattern. We are a Canadian company so were viewed as a international transaction from any USA bank.


What is your return policy?

You are welcome to return any product you are not satisfied with for a refund, minus shipping costs to us within 30 days. As long as you contact us within the 30 days to let us know that you are returning it, we will credit your credit card. Please read the full detail under "Returns and Shipping"